At Hange Furni Store, we’re committed to creating beautiful spaces for beautiful childhoods, and that includes ensuring your complete satisfaction with every purchase. Just as we carefully design our children’s furniture and decor with safety and quality in mind, we’ve designed our returns process to be straightforward and customer-friendly.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Items must be in original condition with tags attached. Custom or personalized items cannot be returned.

Our Return Policy Details

Return Timeframe

You have 15 days from the date you receive your item to request a return or exchange.

Condition Requirements

To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and unassembled
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Based on our product analysis, the following items cannot be returned or exchanged:

  • Custom or personalized items (including custom nursery wall decor)
  • Opened bedding sets for hygiene reasons (Kids’ Bedding, Nursery items)
  • Assembled furniture (all furniture categories once assembled)
  • Items marked as “final sale” or clearance

How to Initiate a Return or Exchange

Step-by-Step Process

  1. Contact Our Support Team within 15 days of receiving your order
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – we’ll respond within 2 business days
  4. Package Your Item securely in original packaging
  5. Ship the Item Back to our warehouse using a trackable shipping method
  6. Receive Your Refund or Exchange once we process your return

Return Request Form Template

Copy and paste the template below into an email to [email protected] with the subject line “Return Request – [Your Order Number]”:

Dear Hange Furni Store Support Team,

I would like to request a return/exchange for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and SKU if available]

Reason for Return/Exchange:
[Please specify if you want a refund or exchange to a different product]

Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]

I confirm that the item(s) are in original condition with tags attached and in the original packaging.

Thank you,
[Your Name]

Refund Information

Refund Processing Time

Once we receive and inspect your return:

  • Refund Approval: 2-3 business days after we receive your item
  • Refund Processing: 5-10 business days for the refund to appear in your original payment method

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal accounts

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges to a different product:

  • We’ll ship the new item once we receive your return
  • Price differences will be charged or refunded as applicable
  • Standard shipping rates apply for the new shipment

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Wrong item received
  • Damaged item
  • Defective product

Need Help?

Our friendly support team is here to help you create the perfect space for your child!

Email: [email protected]
Address: 1405 Tolkien Dr, Conway, US 72034
Response Time: Within 2 business days

Thank you for trusting Hange Furni Store. We’re committed to ensuring your satisfaction with the same care we put into designing our children’s products.