FAQ

Product Information

What types of products do you offer?

We specialize in a wide range of kids’ and nursery items, including:

• Baby and Kids’ Bedding
• Kids’ Furniture (e.g., beds, dressers)
• Nursery Furniture and Decor
• Kids’ Wall Decor and Rugs
• Storage and Organization Solutions
• Home Office and Living Room Furniture

Our products are designed with families in mind, focusing on safety, durability, and playful aesthetics to inspire creativity and comfort in your child’s space.

Are your products safe for children?

Absolutely! Safety is our top priority. All our items are made from child-friendly materials and meet strict safety standards. We ensure that furniture is sturdy, decor is non-toxic, and bedding is soft and hypoallergenic. For specific details on materials or dimensions, please check product descriptions or contact us.

Do you offer custom or personalized items?

Currently, we don’t provide custom orders, but we have a variety of styles and themes to suit different tastes. Browse our Nursery Ideas & Inspiration section for creative tips!

Ordering and Account

How do I place an order?

Simply browse our collections, select your items, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. If you encounter any issues, email us at [email protected] for help.

Can I modify or cancel my order after placing it?

Orders are processed quickly, so changes or cancellations are only possible within 24 hours of placement. Contact us immediately if you need assistance, and we’ll do our best to help.

Do I need an account to shop?

No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster checkout in the future.

Payment Methods

What payment options do you accept?

We accept various secure payment methods to make shopping convenient:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are encrypted for your security. If you have payment issues, reach out to our support team.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your data. We never store sensitive payment details on our servers.

Shipping and Delivery

What are your shipping options and costs?

We offer two main shipping methods to fit your needs:

• Standard Shipping: $12.95, via DHL or FedEx, delivered within 10-15 days after shipping.
• Free Shipping: For orders over $50, via EMS, delivered within 15-25 days after shipping.

Note: Order processing takes 1-2 business days before shipping. During peak seasons, processing may take slightly longer, but we’ll notify you of any delays.

Do you ship internationally?

Yes, we ship globally! However, we cannot deliver to certain remote areas and some Asian countries due to restrictions. If you’re unsure about your location, contact us for confirmation.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. Use this to monitor your package’s journey and estimate its arrival.

What should I do to prepare for delivery?

We recommend measuring doorways and staircases beforehand to ensure furniture fits smoothly. If you need item dimensions, just ask! Also, ensure someone is available to receive the shipment, or provide special instructions at checkout.

Returns and Exchanges

What is your return policy?

We want you to be thrilled with your purchase! If you’re not satisfied, you can return items within 15 days of delivery. Please see our Returns Policy for full details, including conditions and steps.

How do I initiate a return or exchange?

Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return authorization if applicable.

Are there any items that cannot be returned?

For hygiene reasons, bedding and personalized items may not be returnable unless defective. Refer to our Returns Policy for exceptions.

Contact and Support

How can I contact customer service?

We’re here to help! Email us at [email protected] for any questions about products, orders, or delivery. Our team responds promptly to ensure you have a great experience.

Where is Hange Furni Store located?

Our company address is 1405 Tolkien Dr, Conway, US 72034. Though we’re based in the US, we serve customers worldwide (excluding restricted areas).